Ordering, payment and shipping

How ordering works

Choose “Order this item” on a product page and complete the checkout with your address. The object is reserved for you.
Choose your country: the shipping costs and the total appear in the checkout.
Pay in the checkout with iDEAL or credit card, or choose bank transfer and use the payment details you receive by email.
After payment is received, the item is shipped within 1 to 3 business days.
Prefer to order by message? Use WhatsApp or email from the product page.

Shipping

Items are shipped only after payment has been received, within 1 to 3 business days.

International shipping is available. The shipping cost depends on the weight class of the item and the country of destination and is shown in the checkout. Shipments are sent insured and tracked with PostNL or, where offered, FedEx; the insurance is part of the shipping costs. Where the checkout cannot calculate the shipping costs, LDO confirms them by email before you pay.

For deliveries outside the European Union, import duties, taxes and customs charges in the country of destination are payable by you. Shipments outside the EU carry a customs declaration stating the actual contents and the price paid.

Lifetime guarantee of originality

LDO guarantees for life that every object it sells is original, as described. This guarantee has no time limit and applies regardless of the 14-day withdrawal period. If an object proves not to be original, contact LDO, explain your reasons and return the object after consultation. LDO then refunds the full purchase price.

Returns and conditions

As a consumer you may return an object within 14 days of receiving it, and objects that do not match their description can always be returned. How to return, and the full conditions for ordering, payment and shipping, are set out in the terms and conditions.

Payment

Pay in the checkout with iDEAL or credit card, or choose bank transfer: you then receive the payment details and a reference by email, and the objects stay reserved for seven days. For other payments, LDO’s own account is:

Account name: LDO Collectables
IBAN: NL13 INGB 0106 6088 00
BIC: INGBNL2A
Bank address: ING Bank N.V., Foreign Operations, PO Box 1800, 1000 BV Amsterdam, The Netherlands

Where the checkout cannot show the shipping costs, please wait for LDO’s confirmation of the total before you pay.

Business and contact